Privacy Policy

1. Introduction

Superloops LLC ("Wire", "we", "us", or "our") operates the Wire Platform, a Context as a Service platform providing composable context containers and business intelligence APIs for AI systems. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services at usewire.io and app.usewire.io.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name
• Organization details (if creating or joining an organization)
• Authentication credentials (securely hashed)

2.2 Container and Content Data

When you use Wire's context containers, we collect and process:

• Files you upload to containers
• Third-party data sources you connect
• Web sources you configure for ingestion
• AI-generated context and structured data derived from your content
• Container metadata (names, descriptions, creation dates)
• Agent-generated updates written back to containers

2.3 Usage Information

We automatically collect information about how you use Wire:

• API requests and MCP tool usage
• Container access patterns
• Number of containers and storage usage
• Device information (browser type, operating system)
• IP address and general location
• Cookies and similar tracking technologies

2.4 Billing Information

For paid services, we collect payment information through our third-party payment processors. We do not store complete credit card numbers on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Wire Platform
• Process and store files you upload to context containers
• Transform your content into AI-optimized context using machine learning
• Generate MCP tools and REST API endpoints for your containers
• Enable bi-directional communication between agents and containers
• Process billing and manage your subscription
• Send service-related communications (updates, security alerts)
• Monitor and analyze usage patterns to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Processing and AI

Wire uses artificial intelligence and machine learning to process your content:

• We analyze files and data to extract entities, categories, and structure
• We transform content into AI-optimized context for agent consumption
• Processing is performed to provide our core service functionality
• We do not use your container content to train general AI models
• Your data remains private to you and your organization

5. Data Storage and Security

5.1 Infrastructure

Wire Platform is built on enterprise-grade cloud infrastructure:

• Uploaded files are stored in S3-compatible object storage
• Processed context is stored in globally distributed edge compute infrastructure
• Structured data is stored in serverless PostgreSQL databases
• All data is encrypted in transit (TLS) and at rest

5.2 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Secure authentication and session management
• Monitoring and logging of system access

6. Data Sharing and Disclosure

6.1 Within Organizations

Container content is accessible to members of your organization based on permissions you configure. Organization owners and admins can manage member access.

6.2 Service Providers

We share information with third-party service providers who assist us in operating the platform:

• Cloud infrastructure and hosting providers
• Database service providers
• Payment processors for billing and payments
• Analytics providers for service improvement

6.3 Legal Requirements

We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of Wire, our users, or others.

6.4 No Sale of Personal Data

We do not sell your personal information or container content to third parties.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Authentication and session management
• User preferences and personalization
• Analytics and performance monitoring
• Security and fraud prevention

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your container data
• Objection: Object to processing of your information
• Restriction: Restrict how we process your information

To exercise these rights, contact us at privacy@usewire.io

9. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete a container or close your account, we will delete your data within 30 days, except where we are required to retain it for legal compliance, dispute resolution, or fraud prevention.

10. International Data Transfers

Wire Platform operates on a globally distributed infrastructure. Your data may be stored and processed in data centers around the world. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

11. Children's Privacy

Wire Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at privacy@usewire.io.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Your continued use of Wire after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: